Refund Policy.

1. Nature of Services

Softbyte Infotech provides custom web development, design, and related digital services. Unlike physical products or standard e-commerce goods, our services involve custom work tailored specifically to each client's requirements. Each project involves dedicated time, expertise, and resources from our team that cannot be returned, resold, or reused.

Due to the custom nature of our services, all payments are non-refundable once work has commenced.

2. No Refund Policy

As a professional service provider, we do not operate like an e-commerce store where products can be returned or exchanged. Our work involves custom development, consultation, and intellectual effort. Therefore:

• Deposits and advance payments are non-refundable. Once a deposit is paid and work begins, the allocated time and resources cannot be recovered.
• Milestone payments are non-refundable for milestones that have been completed and delivered.
• Full project payments are non-refundable once the project has been delivered and approved, or if the client fails to provide feedback within the agreed review period.
• Monthly retainer and maintenance fees are non-refundable for the current billing period once services have been rendered.

3. Project Cancellation

If you choose to cancel a project after work has begun:

• Payment is due for all work completed up to the date of cancellation.
• Any unused portion of the deposit may be applied toward completed work at our standard hourly rate.
• Deliverables for completed work will only be provided upon settlement of all outstanding payments.
• If no work has commenced and no resources have been allocated, a refund of the deposit may be considered on a case-by-case basis, minus any administrative fees.

4. Hosting Services

Softbyte Infotech offers hosting services as an authorized reseller of Hostinger infrastructure. The following refund terms apply to hosting:

• Hosting fees are non-refundable once the hosting account has been provisioned and activated.
• Hosting is provided on an annual or monthly basis as agreed. Unused portions of the hosting term are not eligible for refund.
• We are a hosting reseller and rely on Hostinger's infrastructure. Any refund requests related to Hostinger's service quality, downtime, or technical issues must be directed through us, but are ultimately subject to Hostinger's own refund policies and terms.
• If Hostinger discontinues or significantly degrades service, we will work to migrate your website to alternative hosting, but are not liable for refunds of hosting fees already paid.
• Website maintenance services are billed separately from hosting and are subject to the same non-refundable terms for services already rendered.

5. Quality Assurance

While refunds are not available, we are committed to delivering quality work. Our process includes:

• Revision rounds: Every project includes a defined number of revision rounds (as specified in the proposal) to ensure your satisfaction.
• Milestone reviews: For larger projects, we use milestone-based delivery so you can review and approve work at each stage before proceeding.
• Open communication: We maintain transparent communication throughout the project to address concerns early and avoid misalignment.
• Post-launch support: We provide a support period after launch (as specified in the proposal) to address any bugs or issues.

6. Dispute Resolution

If you are unsatisfied with our work, we encourage you to contact us directly to discuss your concerns. We believe in fair resolution and will work with you to address any legitimate issues within the scope of the agreed project. In cases where work has been delivered as per the agreed scope, our no-refund policy remains in effect.

7. Upwork & Platform Projects

For projects conducted through platforms such as Upwork, the refund and dispute resolution policies of the respective platform apply in addition to these terms. In case of any conflict, the platform's terms take precedence for transactions conducted through that platform.

8. Exceptions

Refunds may be considered solely at the discretion of Softbyte Infotech management in the following exceptional circumstances:

• We fail to deliver any work within a significantly extended timeframe beyond what was agreed, without prior communication.
• The project is cancelled by us before any deliverables are provided.
• A duplicate or erroneous payment has been made.

Any such exceptions are handled on a case-by-case basis and do not establish a precedent for future transactions.

9. Contact

If you have any questions about this Refund Policy, please contact us at:
hello@softbyteinfotech.com